Return & Refund Policy

At Giga Technologies (Pvt) Ltd., we strive to deliver high-quality digital services and maintain complete client satisfaction. This Return & Refund Policy outlines the conditions under which refunds may or may not be issued for our services.

By purchasing or using our services, you agree to the terms outlined below.

1. Nature of Digital Services

Giga Technologies (Pvt) Ltd. provides digital and professional services including but not limited to:

UI/UX Designing
Web Application Development
CMS Web Development
Social Media Marketing

Due to the nature of digital services, time, effort, consultation, and resources are allocated immediately once a project begins. Therefore, refunds are subject to the conditions stated below.

2. Advance Payments & Deposits

All advance payments, booking fees, or project deposits are generally non-refundable once:

Project planning has started
Research or strategy work has begun
Design or development work has commenced
Resources have been allocated to the project

These payments cover administrative costs, consultation, planning, and reserved production time.

3. Eligibility for Refunds

Refunds may only be considered under the following circumstances:

The Company is unable to start the project due to internal reasons
Duplicate payment was made by the Client
A cancellation request is submitted before any work has commenced
The service purchased cannot be delivered as agreed

Approved refunds, if applicable, shall be processed within a reasonable timeframe.

4. Non-Refundable Services

Refunds will not be issued for:

Completed or partially completed work
Approved designs, concepts, or revisions
Delays caused by the Client
Change of mind after project commencement
Digital marketing or advertising spend already utilized
Third-party purchases, software licenses, hosting, domains, plugins, or subscriptions
Services suspended due to non-payment or violation of terms

5. Project Cancellation

Clients may request cancellation of a project by providing written notice.

If cancellation occurs:

The Client shall pay for all work completed up to the cancellation date
Any remaining unpaid invoices become immediately due
Deliverables completed prior to cancellation may be withheld until payment clearance

The Company reserves the right to cancel or suspend services due to:

Non-payment
Abusive behavior
Illegal activities
Violation of agreed terms

6. Revision & Service Concerns

If a Client is dissatisfied with any service, we encourage them to contact us immediately so reasonable revisions or corrective measures can be discussed.

Our goal is to resolve concerns professionally and fairly before considering refund requests.

7. Third-Party Costs

Any costs paid to third-party providers are non-refundable, including but not limited to:

Domain registrations
Hosting services
Paid advertising campaigns
Premium plugins or software licenses
API subscriptions
Cloud services

Refund eligibility for such services depends solely on the policies of the respective third-party providers.

8. Chargebacks & Payment Disputes

Clients agree not to initiate unjustified chargebacks or payment disputes without first attempting to resolve the matter directly with the Company.

In the event of a fraudulent or unjustified chargeback:

The Company reserves the right to suspend all services immediately
Ownership or access to project deliverables may be revoked where legally permissible
Legal action may be pursued if necessary

9. Processing of Refunds

Where refunds are approved:

Refunds shall be processed through the original payment method where possible
Processing times may vary depending on banks or payment providers
Transaction fees or administrative deductions may apply where permitted by law

10. Amendments to This Policy

Giga Technologies (Pvt) Ltd. reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

Any updates will be posted on this page and become effective immediately upon publication.

11. Contact Information

For any questions regarding this Return & Refund Policy, please contact:

Giga Technologies (Pvt) Ltd.
Email: info@gigatechnologies.com
Website: Giga Technologies (Pvt) Ltd.

Effective Date: May 16, 2026